Shipping / Orders are shipped within 5 days from order confirmation, unless otherwise communicated.
For deliveries within Italy, delivery usually takes 2–3 days from shipment. Delivery times may be longer for islands.
For deliveries outside the European Union, delivery times vary depending on the destination country and may exceed 3 working days. African Cottons Italia will provide estimated delivery information upon request.
All delivery times are indicative. Any delay, or any delivery made in separate shipments, does not entitle the customer to refuse the order or claim compensation or damages.
African Cottons Italia is not responsible for delays caused by customs procedures, inspections, or events outside its control.
Customs duties and import taxes
Any import taxes, duties, customs fees, or other charges required by the destination country are the responsibility of the recipient.
Customers are advised to contact their local customs authorities before placing an order to check possible costs, restrictions, or import limits.
Please note that for shipments to the United States, any customs duties, taxes, or additional charges are also the responsibility of the recipient.
Shipping costs
For shipments within Italy, a shipping contribution of €14.60 applies to orders under €50.00. For orders of €50.00 or more, shipping is free.
For shipments to EU countries, the United Kingdom, Switzerland, Norway, and Iceland, a shipping contribution of €18.00 applies to orders under €50.00. For orders of €50.00 or more, shipping is free.
For shipments to the United States, a shipping contribution of €20.00 applies to orders under €70.00. For orders of €70.00 or more, shipping is free.
We also ship to Japan, Russia, South Korea, Rwanda, Tanzania, South Africa, Kenya, and Canada. For these destinations, a shipping contribution of €55.00 applies, regardless of the order amount.
For shipments to countries not listed above, please contact our customer service before placing your order.
Returns and right of withdrawal
Pursuant to Article 52 of Italian Legislative Decree 206/2005, as amended by Legislative Decree 21/2014, the customer may withdraw from the purchase contract for any reason, without having to provide justification and without any penalty, within 30 working days from the date of receipt of the products.
To exercise the right of withdrawal, the customer must notify African Cottons Italia within the stated period by email at:
The products must then be returned at the customer’s expense within 14 days from the date of withdrawal to the following address:
African Cottons Italia Srl
Operational office
Piazza Ulivelli 33
50051 Castelfiorentino FI
Italy
After receiving the returned products, African Cottons Italia will check that they are intact, in normal condition, and complete with all their parts. Once this check has been completed, African Cottons Italia will refund the amount already paid within 14 days from receipt of the return.
The refund will include the price paid for the product and, where applicable, the original shipping costs paid at checkout. Return shipping costs remain the responsibility of the customer, unless African Cottons Italia has expressly agreed otherwise.
Conditions for returning products
Returned products must be intact, complete with all parts, and returned in their original packaging, including bags, boxes, labels, tags, seals, documentation, and any accessories.
Products may only be handled or used for the time strictly necessary to verify their nature, characteristics, and size. They must be returned with ordinary care and must show no signs of wear, dirt, or damage.
The right of withdrawal applies to the product purchased as a whole. It cannot be exercised only on part of the product, such as accessories, components, closures, laces, buckles, or other individual elements.
Until the returned product is received at the warehouse indicated by African Cottons Italia, transport risk remains entirely with the customer.
If the product is damaged during return shipment, African Cottons Italia will inform the customer so that they may promptly file a claim with the courier they used and request the relevant refund. In this case, the product will be made available to the customer and the withdrawal request will be canceled.
African Cottons Italia is not liable for damage, theft, or loss occurring during, or in connection with, the return shipment.
Loss of the right of withdrawal
The customer loses the right of withdrawal if African Cottons Italia verifies that:
- the returned product, its accessories, or its packaging are not intact;
- the product is missing its outer packaging or original inner packaging;
- the product is missing integral elements or accessories, such as closures, laces, buckles, labels, tags, seals, or other components.
If the right of withdrawal is lost, African Cottons Italia will return the purchased product to the sender, charging the customer for the shipping costs. If a refund has already been issued, African Cottons Italia may also charge the customer for the product price.